Concurrent Systems: Customer Support Trainee

Our Customer Support Trainee Engineer will address customer issues and resolve them in a timely and efficient manner by interacting with customers on a variety of channels such as phone, email, and social media, and ensuring that all valid customer concerns are being dealt with immediately.

Responsibilities:

The successful candidates will be responsible for the following accountabilities:

• Expected to excel in linux and database administration during the period of training
• Learn and follow ITIL processes
• Perform system and application health checks under supervision
• Able to troubleshoot issues under guidance
• Occasionally work closely with Project Manager and Support Manager, to coordinate product rollout activities on customer networks
• Periodic standby to shadow 24 hour emergency support calls
• Document customer upgrade procedures
• Perform maintenance on customer sites during low traffic periods, i.e. around midnight
• Occasional assistance with product testing

Requirements:

• Degree or Diploma in: IT, Software Engineering, Computer Science, Engineering or a related field
• Up to 1 year experience in a similar role is preferable, But graduates will be considered
• Fully equipped home office

Skills and Competencies:

The successful candidate will possess the following skills and capabilities:

• A team player who communicates and works well with others
• Strong SQL skills, including writing SQL queries
• Basic IP Network knowledge
• A GSM background will be considered a plus
• The ability to perform operating system installations and software installations
• Ability to read and understand XML and Bash Scripts
• Strong root cause analysis and problem solving skills
• Demonstrated documenting and reporting skills
• Unix / Linux / Solaris certification advantageous
• Ansible and Kubernetes skills would be advantageous